Frequently Asked Questions
Everything you need to know about shopping with Namie Home.
What is the typical shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, Namie Home ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home goods?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please note that items must be in their original packaging and unassembled to qualify for a full refund.
Are the materials used in your products sustainably sourced?
Sustainability is at the heart of Namie Home. We partner with artisans and manufacturers who prioritize FSC-certified wood, recycled textiles, and eco-friendly dyes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger purchases.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link. You can also view your order progress by logging into your Namie Home account dashboard.